Last updated: 30/09/2024

Welcome to Exclusively Koi. Please read these Terms and Conditions carefully before using our website, https://exclusivelykoi.co.uk (the “Website”). By accessing or using the Website, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions, you may not use the Website.

1. General Information

The Website is operated by Exclusively Koi, with registered address at 9 Shuttle Close, Sidcup, Kent, United Kingdom, DA15 8EP, and references to "we," "our," or "us" refer to Exclusively Koi.

2. Eligibility

By using this Website, you represent that you are at least the age of majority in your country or province of residence or that you have obtained consent from a legal guardian to use the Website.

3. Use of the Website

You agree to use the Website in a lawful manner. You must not:

4. Products and Services

All descriptions of products, services, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We make every effort to ensure that the information on the Website is accurate; however, inaccuracies or typographical errors may occur.

5. Pricing and Payment

Prices for products listed on the Website are in GBP unless otherwise noted. Payment must be made via the accepted payment methods as specified at checkout. We reserve the right to refuse or cancel any order if there are issues with payment processing or fraud concerns.

6. Shipping and Delivery

Shipping costs and delivery estimates will be provided at checkout. Shipping times are approximate and may vary based on location, weather, and other factors. Exclusively Koi is not liable for delays or damages caused during shipping.

7. Returns and Refunds

Please refer to our Returns Policy for information on returns, exchanges, and refunds.

8. Intellectual Property

All content, including text, images, logos, and designs, on this Website is the property of Exclusively Koi or our licensors. You may not reproduce, distribute, modify, or otherwise use any content without our prior written consent.

9. Links to Other Websites

Our Website may contain links to third-party websites. These links are provided for convenience, and we do not endorse or have control over these third-party websites. Exclusively Koi is not responsible for the content or privacy practices of these external websites.

10. Privacy Policy

Your use of the Website is also governed by our Privacy Policy. The Privacy Policy outlines how we collect, use, and protect your personal data.

11. Limitation of Liability

To the maximum extent permitted by law, Exclusively Koi will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the Website, purchase of products, or services.

12. Indemnification

You agree to indemnify and hold Exclusively Koi and its affiliates, directors, officers, and employees harmless from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Website, violation of these Terms and Conditions, or infringement of any third-party rights.

13. Termination

We reserve the right to terminate or suspend access to the Website at any time, without notice or liability, for any reason, including a breach of these Terms and Conditions.

14. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the date of the last update will be noted at the top of the document. Your continued use of the Website after any changes will signify your acceptance of the revised Terms and Conditions.

15. Governing Law

These Terms and Conditions and any separate agreements under which we provide services to you shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

16. Contact Information

If you have any questions about these Terms and Conditions, you can contact us at:

Email: info@exclusivelykoi.co.uk
Address: 9 Shuttle Close, Sidcup, Kent, United Kingdom, DA15 8EP
Phone: 07718 087564

All Rights Reserved | 2024 • PSL number is 23/00586/ANEST • Company registration number 11050088 • VAT number GB312421849